Terms of service.

Thank you for choosing Perez Cleaning Services for your cleaning needs. Please read these Terms of Service (“Terms”) carefully before using our services. By accessing our website or booking services, you agree to comply with these Terms.

1. Acceptance of Terms

By using our website or services, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, you must not use our services.

2. Services Offered

  • We provide professional cleaning services, including but not limited to:

    • Residential Cleaning

    • Commercial Cleaning

    • Deep Cleaning

    • Post-Construction Cleaning

    • Move-In/Move-Out Cleaning

    • Specialty Cleaning (e.g., carpet cleaning, window cleaning)

  • The scope of each service will be specified in your booking confirmation or service agreement.

3. Booking and Scheduling

  • Booking Process:

    • All bookings must be made through our website, phone, or email.

    • Bookings are subject to availability and are not confirmed until you receive a confirmation email or message.

  • Arrival Time:

    • Cleaning teams will arrive within a pre-determined time window. Delays caused by traffic or unforeseen circumstances will be communicated promptly.

  • Urgent Bookings:

    • Last-minute bookings may be accommodated but could incur additional fees.

4. Pricing and Payments

  • Transparent Pricing:

    • Service fees are determined based on property size, cleaning requirements, and add-ons requested.

  • Quotes:

    • Free estimates or quotes are provided before services are rendered. Quotes are valid for 15 days.

  • Payment Methods:

    • We accept cash payment or checks.

  • Payment Terms:

    • Payment is due upon service completion. Unpaid invoices may incur late fees or result in service suspension.

5. Cancellations and Rescheduling

  • Customer Cancellations:

    • Cancellations must be made at least [insert hours/days] before the scheduled service. Late cancellations may incur a fee of [insert amount].

  • Rescheduling Policy:

    • Requests to reschedule must be submitted at least [insert timeframe] in advance. Rescheduling within the notice period may incur additional fees.

  • Company Cancellations:

    • In rare cases, we may cancel or reschedule services due to unforeseen circumstances. We will notify you promptly and work to reschedule at your earliest convenience.

6. Customer Responsibilities

To ensure smooth service, you agree to:

  • Provide access to the property at the scheduled time.

  • Secure pets, valuables, and fragile items.

  • Inform us of any specific cleaning requirements, hazardous materials, or areas requiring special attention.

  • Ensure utilities (electricity, water) are functional during the service.

7. Health and Safety

  • Hazardous Conditions:

    • We reserve the right to refuse service in unsafe or unsanitary conditions.

  • COVID-19 Policies:

    • Cleaning staff adhere to health guidelines, including wearing masks, gloves, and sanitizing equipment as required.

8. Satisfaction Guarantee

  • We strive to deliver high-quality service.

  • If you are unsatisfied with any aspect of our cleaning, notify us within [insert timeframe, e.g., 24 hours] for a resolution, which may include a free re-clean of the affected area.

9. Damage and Liability

  • Property Damage:

    • While we take every precaution, accidents can happen. Any damage caused during cleaning must be reported within 24 hours of service.

    • Pre-existing damage or conditions are not our responsibility.

  • Liability Limitations:

    • Our liability is limited to the cost of the cleaning service provided.

10. Privacy and Data Security

  • We respect your privacy.

  • Personal information collected through our website or during service booking will be used only for service delivery and communication. Please see our [Privacy Policy](link to privacy policy) for full details.

11. Prohibited Activities

You may not:

  • Use our services for illegal or harmful activities.

  • Harass or threaten our staff.

  • Damage or misuse our equipment.

12. Termination of Services

We reserve the right to terminate services in cases of:

  • Repeated cancellations or no-shows.

  • Non-payment of fees.

  • Unsafe or unsanitary working conditions.

13. Force Majeure

We are not liable for delays or cancellations caused by events beyond our control, such as natural disasters, extreme weather, or emergencies.

14. Amendments to Terms

We may update these Terms periodically. Changes will be effective upon posting to our website. Continued use of our services signifies acceptance of updated terms.

15. Governing Law

These Terms are governed by the laws of [Your State/Country]. Any disputes will be resolved in the courts of [Your State/Country].

16. Contact Information

For questions, concerns, or feedback, please contact us:

  • Perez Cleaning Services

  • Phone: (408) 613-5523

  • Email: dagobertop898@gmail.com

By using our services, you agree to these Terms of Service. We look forward to providing you with exceptional cleaning solutions.