FAQ

  • What areas do you serve?

    We proudly serve the vibrant communities in San Mateo, Santa Clara, and Santa Cruz Counties. Our dedicated service area includes, but is certainly not limited to, the wonderful cities of Redwood City, Palo Alto, Menlo Park, Los Altos, Mountain View, Sunnyvale, Cupertino, Campbell, Santa Clara, San Jose, Milpitas, and the beautiful coastal city of Santa Cruz. We are committed to providing exceptional cleaning services to all of these fantastic locations!

  • Do you bring your own cleaning supplies and equipment?

    Yes, we always bring our own high-quality cleaning equipment to ensure the best results for your home. However, if the homeowner prefers to use their own cleaning supplies or equipment, we are more than happy to accommodate that request. Just please keep us informed about your preferences ahead of time, so we can provide the best possible service tailored to your needs.

  • What types of cleaning products do you use? Are they eco-friendly?

    At Perez Cleaning Services, we pride ourselves on using top-quality cleaning products that are safe for your home and the environment. Our eco-friendly, biodegradable options promote a healthier space for you and your loved ones. For any questions about our products or techniques, feel free to call us anytime.

  • What is your cancellation or rescheduling policy?

    It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

  • Can customers request additional tasks, like organizing or laundry?

    Yes, customers certainly can request additional tasks or services if needed. However, in order to prevent any unexpected additional charges for these extra services, we will engage in clear and open communication with the owners beforehand to ensure full transparency and understanding. This way, everyone is on the same page, and we can address any specific needs or concerns right from the very start, creating a comfortable and satisfying experience for everyone involved.

  • How is a Deep Cleaning different from a regular cleaning?

    Deep cleaning is a more concentrated and thorough service that we proudly offer to our valued customers in the community. During this detailed process, we carefully and methodically remove furniture such as sofas, tables, and chairs, which allows us to take our time and provide a much deeper and more effective clean. Our dedicated team consistently puts in extra effort and uses plenty of elbow grease to ensure that every nook and cranny is spotless and immaculate, leaving your space not only looking but also feeling wonderfully rejuvenated. In contrast, regular cleaning tends to be more of a surface-level service and can often be more of a maintenance routine rather than the comprehensive deep clean we provide.

  • Can you handle debris removal or hazardous materials?

    It really depends on the specific circumstances, in order to be completely transparent with you. In this situation, we would strongly advise you to reach out to us directly to ensure that we are able to handle the particular debris or hazardous materials you may have on hand, or if, unfortunately, we cannot assist with that task. We are here to help!

  • Do you accommodate special needs, such as allergy concerns or sensitive materials?

    Please feel free to reach out to us, and kindly let us know in advance about any special needs or conditions that we should be aware of. This way, we can make the necessary arrangements to ensure that we respect and meet their wishes as best as we can.

  • Do you offer same-day or emergency cleaning services?

    Yes, we are proud to offer same-day and emergency cleaning services to ensure that your cleaning needs are met promptly and efficiently. Whether it's a last-minute gathering or an unexpected situation, our dedicated team is here to help you maintain a clean and welcoming environment. Don't hesitate to reach out to us whenever you find yourself in need of immediate support!

  • How can customers provide feedback or leave a review?

    We value your input and feedback to help us improve our services. You can find us on Google Maps. We would greatly appreciate it if you could leave us a positive review to support our commitment to the community!

  • What should customers do if they are not satisfied with a cleaning?

    Please, we kindly urge you to reach out to us so we can discuss and figure out exactly what our business can do to meet and satisfy the unique needs of our valued customers. Your satisfaction is our top priority!

  • My question isn't here. How can I get help?

    Please feel free to give us a call, send us a text, or reach out to us through our contact page, and don't hesitate to ask us any questions you may have. We are always here to help and provide you with the best service possible!